{"id":25207,"date":"2024-03-04T10:52:33","date_gmt":"2024-03-04T05:22:33","guid":{"rendered":"https:\/\/marudharchronicle.com\/index.php\/2024\/03\/04\/top-industry-experts-dive-into-customer-experience-at-et-brandequity-cx-summit-2024-shilpa-shetty-vinod-kannan-ayyappan-rajagopal-sanjay-khanna-and-others-share-key-insights\/"},"modified":"2024-03-04T10:52:33","modified_gmt":"2024-03-04T05:22:33","slug":"top-industry-experts-dive-into-customer-experience-at-et-brandequity-cx-summit-2024-shilpa-shetty-vinod-kannan-ayyappan-rajagopal-sanjay-khanna-and-others-share-key-insights","status":"publish","type":"post","link":"https:\/\/marudharchronicle.com\/index.php\/2024\/03\/04\/top-industry-experts-dive-into-customer-experience-at-et-brandequity-cx-summit-2024-shilpa-shetty-vinod-kannan-ayyappan-rajagopal-sanjay-khanna-and-others-share-key-insights\/","title":{"rendered":"Top Industry Experts Dive into Customer Experience at ET BrandEquity CX+ Summit 2024: Shilpa Shetty, Vinod Kannan, Ayyappan Rajagopal, Sanjay Khanna, and Others Share Key Insights"},"content":{"rendered":"
\n

Mumbai (Maharashtra) [India], March 4:<\/strong> \u00a0ET BrandEquity successfully concluded its fourth annual CX+ Summit, a gathering of prominent figures in the Consumer Experience sector. The event, hosted at Taj Santacruz, saw participation from over 100 leaders representing renowned brands like Vistara, American Express, DigiYatra, Cleartrip, Axis Bank, BSH Appliances, Amazon, and more. The summit revolved around the theme \u2018CX Takes Centre Stage,\u2019 featuring discussions on pivotal aspects of customer experience.<\/p>\n

The day-long summit featured keynote addresses, fireside chats, panel discussions, networking opportunities, and the unveiling of a comprehensive report titled \u2018Unlocking Growth: Leveraging CX in Today\u2019s Hyper-connected World.\u2019\u00a0<\/p>\n

Delving into the theme, \u2018CX Takes Centre Stage,\u2019 the discussions covered topics such as Nurturing Long-term Customer Relationships, Leveraging AI for Creating Unified Customer Experiences, Building the Future of Contactless Air Travel, Conversational Commerce, and more. Notably, Shilpa Shetty, sharing insights on Bastian\u2019s success story, highlighted the significance of epitomising customer experience.<\/p>\n

Amit Kumar Gupta, Business Head, ETB2B, commented on the summit\u2019s success: \u201cET BrandEquity CX+ Summit serves as a nexus for industry leaders to shape the future of consumer experiences collaboratively. The insightful discussions and diverse perspectives showcased here reinforce our commitment to fostering excellence in the CX landscape.\u201d\u00a0<\/p>\n

Sanjay Khanna, CEO and Country Manager of AEBC Corp India, stated, \u201cAt American Express, customer experience is part of our DNA, and the customer experience tone is set at the top.\u201d<\/p>\n

Vinod Kannan, CEO of Vistara, emphasised, \u201cVistara wants everyone to be open and transparent. We want everyone to be focused, we want everyone to be innovative. The most important of them all is customer centricity.\u201d<\/p>\n

Shilpa Shetty, Actor & Entrepreneur, expressed, \u201cCustomer experience is a top priority in the restaurant business. What I\u2019m proud of at Bastian is the celebratory vibe we\u2019ve created that cuts across generations. So, you might visit Bastian because of the intrigue \u2013 owned by Shilpa Shetty \u2013 but if you return it\u2019s because you like the experience we\u2019ve been able to create.\u201d<\/p>\n

Ayyappan Rajagopal, CEO of Cleartrip, affirmed, \u201cWe promised customers to pick up calls in 30 seconds and resolve the issue in 30 minutes. CX will not be about how we can support, but about making it a critical element of our strategy.\u201d<\/p>\n

The summit is supported by industry partners including Sprinklr as Powered-by Partner; Salesforce as In Assocation Partner; Exotel and Zoho CRM Plus as Gold Partners; Haptik, simplify 360 and Google Cloud as Associate Partners; Clootrack, Digitup, Hyperface, VWO Tatvic, and Ubona as Co-Partners; L&T Finance as NBFC Fintech Partner; PwC as Knowledge Partner; Times Prime as Gifting Partner; and Locobuzz as Exhibitor.<\/p>\n

You can download the report here<\/strong><\/a><\/p>\n

If you have any objection to this press release content, kindly contact pr.error.rectification@gmail.com to notify us. We will respond and rectify the situation in the next 24 hours.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Mumbai (Maharashtra) [India], March 4: \u00a0ET BrandEquity successfully concluded its fourth annual CX+ Summit, a gathering of prominent figures in the Consumer Experience sector. The… <\/p>\n","protected":false},"author":1,"featured_media":25208,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[656],"class_list":["post-25207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business"],"_links":{"self":[{"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/posts\/25207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/comments?post=25207"}],"version-history":[{"count":0,"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/posts\/25207\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/media\/25208"}],"wp:attachment":[{"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/media?parent=25207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/categories?post=25207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marudharchronicle.com\/index.php\/wp-json\/wp\/v2\/tags?post=25207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}